RETURN & REFUND POLICY

Welcome to Health Yantra Store (Biotronix Instruments). We are committed to supplying high-quality medical equipment, consumables, and healthcare products. Please read our Return & Refund Policy carefully before placing an order.

By placing an order on our platform, you agree to be bound by the terms and conditions outlined below.

1. 7-Day Return & Replacement Window

• Eligibility Period: Return or replacement requests must be initiated within 7 calendar days from the date of product delivery. Requests submitted after 7 days will be automatically rejected.

• Scope of Return: All sales are final. Returns or replacements are entertained strictly for:

  1. Verifiable manufacturing defects or non-functional items.

  2. Physical damage incurred during transit.

  3. Receipt of an incorrect or materially different item.

• Condition of Product: Returned items must be unused, unwashed, untampered, and retained in their original packaging with all manuals, accessories, warranty cards, and tags intact.

2. Mandatory Unboxing Video Requirement (Strictly Enforced)

To protect against fraudulent claims and ensure swift resolution, a continuous, unedited video recording of the parcel unboxing is mandatory for any claim.

• Video Guidelines:

  1. The video must start before opening the outer shipping box/courier bag, showing the shipping label and tracking number clearly.

  2. The unboxing process must be filmed continuously without any cuts, pauses, or edits.

  3. The defect, damage, or discrepancy must be clearly visible in the video.

• Submission Channel: You must email the unboxing video, along with your Order ID, invoice copy, and a brief explanation of the issue, to hello@healthyantrastore.com within 24 hours of receiving the package.

• Note: Any claim submitted without a complete, unedited unboxing video will be rejected immediately without review.

3. Non-Returnable & Strictly Excluded Items

Due to hygiene standards, cross-contamination risks, safety regulations, and the technical nature of medical devices, the following categories are strictly non-returnable, non-replaceable, and non-refundable:

• Medical Consumables & Supplies: Gloves, face masks, safety goggles, medical dressings, lancets, blood glucose test strips, EEG paste, ECG gels, ECG recording paper, pH test strips, catheters, syringe sets, and related single-use items.

• Respiratory Care & Sleep Therapy: Sleep apnea masks (CPAP/BiPAP masks), tubing, filters, and related accessories once the primary packaging or seal is opened.

• Customized or Personalized Orders: Custom-configured medical equipment, altered devices, or tailored instruments.

• Software & Digital Media: Downloadable software, license keys, or online portal subscriptions post-activation.

• Promotional & Sale Items: Items purchased during clearance, special promotions, or at discounted prices (sold as-is).

• Buyer’s Remorse: Requests arising from wrong model selection, incorrect size/color ordering, or a change of mind after dispatch.

4. How to Initiate a Return Claim

1. Record Video: Film the continuous unboxing video upon receiving the shipment.

2. Email Claim: Send an email to hello@healthyantrastore.com within 24 hours of delivery. Include:

   • Order Reference Number

   • Clear photographs of the package and item

   • Unedited unboxing video (or a drive link if the file size is large)

   • Detailed description of the issue

3. Verification: Our technical and quality control team will review the evidence within 3 to 5 business days.

5. Return Shipping & Handling

• Customer Responsibility: The customer shall bear all return shipping expenses and transit risks to deliver the item to our warehouse.

• Heavy Equipment: For heavy medical machinery and hospital furniture, all shipping costs (both outbound and return freight) will be deducted from any potential refund or credit.

• Packaging: The item must be packaged securely in its original shipping box. Damage caused due to poor return packaging will invalidate the return claim.

• Tracking: We strongly recommend using a trackable courier service and purchasing transit insurance. We are not liable for return shipments lost or damaged during return transit.

6. Refunds & Resolution Procedure

• Inspection: Refunds or exchanges will only be processed after physical receipt and technical verification of the returned hardware at our facility.

• Processing Time: Once approved, refunds will be credited back to the original payment source within 4 to 7 business days.

• Store Credit / Repair: Health Yantra Store (Biotronix Instruments) reserves the right to provide store credit, execute localized repairs, or supply replacement components in lieu of a cash refund.

7. Customer Support Contact Information

For claims, queries, or technical assistance regarding our policy, reach out to us at:

• Official Email: hello@healthyantrastore.com

• Helpline / Phone: +91 97180 01115 

• Business Entity: Health Yantra Store (Biotronix Instruments)