Shipping & Delivery Policy - Health Yantra Store (Biotronix Instruments)
Thank you for choosing Health Yantra Store (Biotronix Instruments) for your healthcare needs. This Shipping & Delivery Policy outlines the terms and conditions regarding the shipping and delivery of orders placed on our platform. Please carefully review this policy before making a purchase. By placing an order with us, you acknowledge and agree to the terms stated below.
1. Order Processing and Shipment:
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Order Processing Time:
- Orders are typically processed within 1-5 business days after receipt of payment and necessary documentation (if applicable).
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Shipment:
- We ship orders to the address provided by the customer during checkout. Please ensure the accuracy of your shipping address to avoid delays or misdelivery.
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Shipping Methods:
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Domestic Shipping:
- We offer various shipping methods for domestic orders, including ground, air, and expedited services.
- Available shipping options and associated costs will be presented during the checkout process.
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International Shipping:
- We offer international shipping to select countries. Please note that certain products may have shipping restrictions due to regulatory limitations.
- Available international shipping options and associated costs will be presented during the checkout process.
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Shipping Charges:
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Domestic Shipping:
- Shipping charges for domestic orders are calculated based on the weight, dimensions, and destination of the order.
- Shipping charges will be clearly displayed during checkout, allowing you to review and approve them before finalizing your order.
- Customers can pay shipping charges at "To Pay Basis" or pay advance to Health Yantra Store.
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International Shipping:
- For international shipments, shipping charges are calculated based on the weight, dimensions, destination, and any applicable customs duties or taxes.
- All shipping charges, including additional fees, will be clearly displayed during checkout for your review and approval.
2. Delivery Time:
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Estimated Delivery Time:
- Estimated delivery times depend on the selected shipping method and the destination.
- Please note that delivery times may vary due to factors such as customs clearance, local holidays, or unforeseen circumstances.
- For Heavy Shipping items like Hospital Furniture, shipping cost to and fro will be deducted if shipment is returned.
- Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
3. Order Tracking:
- Upon shipment, you will receive a tracking number via email or through your account on our platform.
- You can use this tracking number to monitor your shipment's progress and obtain real-time delivery status updates.
4. Shipping Restrictions:
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Regulatory Restrictions:
- Certain products may have shipping restrictions imposed by local laws or regulations in specific countries or regions. We reserve the right to decline shipping to such destinations.
- If we cannot ship your order due to regulatory restrictions, we will notify you and offer a refund or an alternative solution.
5. Order Changes and Cancellations:
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Order Changes:
- Changes to orders can only be made within the dispatch period after the order is placed. Please contact our customer support team for assistance.
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Order Cancellations:
- Order cancellations can only be made within the dispatch period after the order is placed. Please contact our customer support team for assistance.
6. Lost or Damaged Shipments:
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Lost Shipments:
- In the event of a lost shipment during transit, please contact our customer support team. We will initiate an investigation with the shipping carrier to resolve the issue.
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Damaged Shipments:
- If your shipment arrives damaged, please contact our customer support team immediately. We may require photographic evidence of the damage to file a claim with the shipping carrier.
7. Customer Responsibility:
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Customs and Import Duties:
- For international shipments, customs duties, taxes, and other import charges may apply, depending on the destination country's regulations.
- The customer is responsible for any additional charges imposed by customs or other authorities. Please check with your local customs office for more information.
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Compliance with Local Laws:
- It is the customer's responsibility to ensure compliance with all applicable local laws and regulations regarding the importation and use of the ordered products.
8. Contact Information:
- For any questions or concerns regarding our Shipping & Delivery Policy, please contact our customer support team at:
- Email: hello@healthyantrastore.com
- Customer Care Number: +91 97 1800 1115
