Return & Refund Policy
Thank you for choosing Health Yantra Store (Biotronix Instruments). We are committed to providing you with high-quality healthcare products. Please review our Return & Refund Policy carefully, as it outlines the terms under which returns and refunds may be considered.
1. Return Eligibility and Timeframe:
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Our policy lasts 7 days. If 7 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.
- All sales are considered final. Returns are only accepted in cases of verifiable manufacturing defects or errors on our part, and within the 7-day timeframe.
- To be eligible for a return due to a manufacturing defect or error, you must notify us in writing within 24 hours of receiving the product, providing detailed photographic or video evidence of the defect or error.
- We reserve the right to inspect and verify the reported defect or error before authorizing a return.
- Returned items must be in their original, unopened, and undamaged packaging.
2. Non-Returnable Items (Strictly Enforced):
Due to hygiene, safety, regulatory requirements, and the nature of our products, the following items are strictly non-returnable:
- Sleep Apnea Masks (once opened)
- Medical consumables (e.g., Glucometer Lancets/Strips, Medical Dressings/Gloves, pH Test Strips, EEG paste, ECG, ECG gel paper, etc.)
- Personal care items
- Downloadable software products
- Online subscriptions after access
- Healthcare accessories
- Medical treatment and surgical instruments
- Gift cards
- Perishable goods
- Intimate or sanitary goods
- Hazardous materials, flammable liquids, or gases
- Any item that has been used, opened, or tampered with.
3. Refunds (if applicable):
- Refunds are only issued for items confirmed by us to have a manufacturing defect or an error on our part, and within the 7-day timeframe.
- If a refund is approved, it will be processed to your original payment method within 4 -7 business days.
- We reserve the right to provide store credit in lieu of a cash refund.
4. Late or Missing Refunds (if applicable):
- If you have not received a refund, please contact your bank and credit card company, as processing times vary.
- If you have completed these steps and still have not received your refund, please contact us at hello@healthyantrastore.com.
5. Sale Items (if applicable):
- All sale items are sold as-is and are strictly non-refundable and non-returnable.
6. Exchanges (if applicable):
- Exchanges are only considered for items with verifiable manufacturing defects or errors on our part, and are subject to product availability, all within the 7 day timeframe.
- We reserve the right to repair the item instead of exchanging it.
7. Shipping Returns:
- Return shipping costs are the sole responsibility of the customer, regardless of the reason for the return.
- For Heavy Shipping items like Hospital Furniture, all shipping costs (to and from) will be deducted from any potential refund.
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We strongly advise using a trackable shipping service and purchasing shipping insurance, as we are not responsible for lost or damaged return shipments.
8. Contact Information:
- For any inquiries regarding this policy, please contact us at:
- Email: hello@healthyantrastore.com
- Contact Number: +91 97 1800 1115
Disclaimer:
This policy is subject to change without prior notice. We reserve the right to refuse any return or refund request that does not comply with these terms. By placing an order, you acknowledge and agree to these terms.
